John Griffith, Local #29 Executive Board:
Thank you, for your comments on the new, phone system. I completely agree and have been becoming more vocal, with my displeasure since it went into effect last September, simply it is not compatible with almost everything existing and requires a wealth of patches and persistent problems. Your City approved approximately $3 million early last year and none of the promises made, have been forthcoming further, the system provider gave notice shortly after installation, that they would no longer provide maintenance and that we would need a sub-provider.
Last week we approved nearly $ .5 million, of transferred around money we do not have because, somebody apparently convinced someone they could "patch" our way out of this financial disaster. Unfortunately, I've witnessed with such city contracts, a complete lack of any performance standards and unwillingness to hold vendors accountable and in my opinion, this system is a fraud that has and will cost city employee jobs. There is a great deal more wrong with this system and at this time, I do not believe those management of our city who are responsible and if nothing else, they should be held accountable.
At least three members of your city council, asked for a review of this system by a specific well known company and were lead to believe it was in the works, only to be told months later it was not needed and an old study by an unknown vendor, should suffice our concerns. Certainly, we do not have the money to go back and our City should have never endeavored into the apparent attempt, at forming our own distinct system and instead of proven one's. I'am so mad, about this system and the lies told because, yours is only one of a growing stack of serious complains.
Bob Apple, Spokane City Council
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