Bankrupt American Airlines' CEO started paying attention to what its workers (union members) had to say about doing their jobs more efficiently, instead of just listening to department heads. The result? Profitability.
From the article:
"Two years ago, American was dodging bankruptcy, and labor strife hit a peak after unions voted to accept steep pay cuts, only to find out that management had given itself big bonuses and protected their pension plans from creditors in the case of bankruptcy. Unions were livid and temporarily suspended approval of the givebacks.
Call that the nadir. The board reacted almost immediately, ousting CEO Donald Carty and eventually bringing in Gerard Arpey, who put into place the current employee-based turnaround plan."
The article:
http://www.csmonitor.com/2005/0725/p01s03-usec.html
Thanks,
John Griffith
Local 29 E-Board
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